In every conversation, there is a WHAT and a HOW . The WHAT is the content, or the topics being discussed or decided in the conversation....

What happens to you when you've had a rough day, you sit down to process it with another person, and that person starts jumping in with...

The other day, my older daughter was mad at my younger one because she told her to take her plate to the kitchen. "YOU'RE NOT MY...

Brene Brown put it well: “Clear is kind. Unclear is unkind.” I've experienced this firsthand: Many years ago, my boss gave me feedback...

I've been working on a webinar about boundaries and how important it is to set boundaries both at work and at home. There are seven...

How often have you been a few minutes into a conversation before you even knew what it was about? Or been deep in a talk with someone,...

If you're anything like two of my favorite people in the world, you may be stymied by a confident, emotional, successful person needing a...

Good listening is key to all kinds of things -- understanding what's being asked (and what isn't), building relationships and trust, and...