I was building a training program many years ago, and the CEO and I had very different visions of what the training should look like. I thought we should blend the learning, making it easier for junior account people to learn on their own time, and he thought all sessions should be in person (because that's how they were when he did them three decades earlier). In the end, we went his route (because he wasn't just the CEO, he was also a bully), and I had to inform my team th

On a recent business trip, I binge-watched season five of Scandal . I'm not wild about all the acting and the plot twists and turns so much I have whiplash, but the thing that struck me over and over again in the series is how nobody is held accountable for their actions . (Well, that is, unless they get shot. Then there's some accountability.) I won't ruin the plot, but there is a threat that the president will be impeached for doing something bad (that we all know he di

We've all worked with someone who, for reasons we can't understand, just doesn't do the things they're supposed to do. The filing piles...

I've been working with several leadership teams recently who are struggling with all kinds of challenges, but the number one problem I've...

I’ve always been a fairly accountable person: If I say I’m going to do something – and it’s important to me – I do it. That said, I...