Manager Training
Give your managers practical tools for the conversations, decisions, and people problems they face every day.
Being a manager is hard.
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You can teach someone the basics of management. But eventually, they have to deal with the employee who isn't meeting expectations, the conversation they've been avoiding, the conflict they don't know how to resolve, or the team member who needs something completely different from everyone else.
That's where management training gets real.
I design and deliver practical, engaging training that helps managers build the skills—and the confidence—to handle the messy human side of leadership.
Your managers don't need another training that they'll forget tomorrow
They need to know what to do.
How do you...
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Hold someone accountable without micromanaging?
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Give feedback without making someone defensive?
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Know when to coach and when to stop coaching and decide?
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Have a difficult conversation before it becomes a crisis?
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Set boundaries without becoming rigid or unavailable?
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Motivate someone who is only watching the clock?
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Manage completely opposite people?
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Lead through uncertainty and ambiguity?
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These aren't hypothetical problems; they're what your managers are facing day-to-day. That's what my training is designed for.
Management Training Programs
Management isn't something people magically know how to do simply because they got promoted.
This program gives new and experienced managers the practical skills they need to move from doing the work to leading the people who do the work.
Topics can include:
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Delegation
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Feedback
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Accountability
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Communication
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Motivation
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Conflict
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Decision-making
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Boundaries
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Managing performance
Holding the Line: Accountability Without Micromanaging
Accountability isn't about hovering over people's shoulders while they do the work. In this session, managers learn how to address performance issues and create shared ownership without becoming the manager who has to do everything themselves.
Managers will learn to:
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Hold others accountable in a way that is firm, fair, and constructive
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Anticipate their own triggers, so they can stay grounded when pressure rises
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Use emotional regulation and intentional language to keep the conversation productive
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Flex into different conflict modes so they can choose the approach that best fits the moment
What to Expect When You're Directing
When your people don’t know your expectations, how can they ever meet them? This course looks at what managers need to do to make it clear to their direct reports what their role requires and how well it should be done.
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Managers will learn to:
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Analyze a job description to identify the four key areas of responsibility
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Identify good performance in each area
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Share expectations with employees about performance
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Set goals to meet unmet expectations
Powerful Feedback
Well-delivered feedback can build and maintain professional relationships, manage performance, and motivate others.
Managers will learn to:
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Deliver feedback that is received and applied
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Use a template that includes the STAR Model
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Objectively describe behavior to bring about lasting change
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Model how to receive feedback well
Delegating Effectively
Effective delegation requires assigning duties, granting authority, and creating responsibility for completing the project. This course uncovers delegation barriers and teaches a five-step process for effectively getting work done through someone else.
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Managers will learn to:
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Identify and overcome personal delegation restrictions
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Use different strategies based on whether they trust an employee's skill and/or willingness
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Apply a five-step delegation process
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​Differentiate empowering, exploiting, abandoning, and deluding
Training Built Around Your Organization
Not every organization needs the same training.
That's why I don't believe in pulling a generic management course off the shelf and hoping it solves your problems.
We can start with:
What are your managers struggling with?
What behaviors need to change?
What do managers need to be able to do differently?
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From there, I can deliver an existing program, combine topics, or create a customized experience for your organization.
Training can be delivered as:
60-MINUTE WORKSHOPS
Focused, practical skill building, in person or virtually
HALF DAY WORKSHOPS
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More time for discussion, practice, activities, and application
FULL DAY PROGRAMS​
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Deeper dives and multiiple topics
MANAGEMENT CURRICULUM​
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Build skills over weeks or months rather than trying to jam it all in at once
MANAGER RETREATS
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Combine learning with activities, facilitated discussions, and strategic org-related work
This isn't "Sit Back and Listen" training
Adults learn best when they're involved. That's why I use:
REAL
STORIES
I've managed teams and know that examples are better than bullet points
BEHAVIORAL SCIENCE
Understanding behavior makes it easier to change
PRACTICAL TOOLS
Because thinking and doing are two different things
DISCUSSION & REFLECTION
I'm rarely the most experienced manager in the room
PRACTICE
I sneak in role plays in ways not everybody hates
(Also, if everybody had to sit and listen to me talk the whole time, we'd all want to go home.)
Depending on the program, managers will leave with:
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A framework for difficult conversations
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Tools for setting expectations
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A better understanding of accountability
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Strategies for giving feedback
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Ways to recognize and respond to different employee needs
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Practical approaches to conflict
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Tools for setting boundaries
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Specific actions to try with their teams
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Most importantly: They leave knowing what to do next.
What Your Managers Can Walk Away With
Leadership consultant. Coach. Former actress. Fan of Humans.
I've spent more than 15 years in corporate learning and development helping people become better managers, leaders, communicators, and colleagues.
I'm also an ICF Professional Certified Coach, a Yale graduate, and a former NYC actress and improviser, which means I know quite a bit about people, performance, listening, presence, and what happens when things don't go according to plan.
My approach combines deep listening, behavioral science, adult learning, coaching, facilitation, storytelling, and a healthy amount of humor.
Because management is serious, but learning about management doesn't have to be.
Meet Your Trainer
Ready to make your managers better managers?
Let's talk about what's happening with your people.
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Tell me what's happening.
Maybe your new managers need a foundation.
Maybe your experienced managers need better tools for accountability and difficult conversations.
Maybe you've got a leadership challenge that doesn't fit neatly into a training catalog.
We can figure it out together.