Bad news ages poorly. I've learned this the hard way (and imagine you have, too). Earlier in my career, I was prepping for an all-day offsite with many moving parts - catering, room reservations, handouts, your standard full-day training. But when we got to the training site, the room was all wrong. Not just this-isn't-how-we-imagined-it wrong, but we-won't-all-fit-in-this-room wrong. I asked my team what happened, and the one who had booked the site told me she thought th

Every year on my birthday, my mother tells me the story of Mrs. Jordan, the babysitter she arranged with to take care of my two-year-old...

I recently facilitated two separate conversations between teammates (at two different organizations) where trust had been broken. I...

I sat down to play a card game with my daughter the other day, and she literally made up the rules as we went along. She was emphatic...

I was working with a team recently on building respect and we discovered (unsurprisingly) that we didn't all define respect the same way....

Brene Brown put it well: “Clear is kind. Unclear is unkind.” I've experienced this firsthand: Many years ago, my boss gave me feedback...