I've been doing some strategic planning work (with some of my favorite people at Wildfire Strategies) for a pair of hospitals in NYC in the last few months, and in one of the hospitals, the CEO had already drafted his ten points of focus for the next few years. We saw two main ways forward: stick to his well-crafted ten points and lose the buy-in of the hospital, or go back to the drawing board and find a way to integrate his objectives into a greater strategy. We quickly c

Your mindset is all about how you see and approach the world (and work, and your team, and your business challenges). There are all kinds of predefined mindsets you can have - fixed, growth, owner, rescuer, whatever - and they all impact what information you seek (and see), and how you interpret it. Done well, it's your greatest asset. But if you're not aware of and in control of your mindset, you're at the mercy of your daily emotions and reactions. And that's not strat

Bad news ages poorly. I've learned this the hard way (and imagine you have, too). Earlier in my career, I was prepping for an all-day offsite with many moving parts - catering, room reservations, handouts, your standard full-day training. But when we got to the training site, the room was all wrong. Not just this-isn't-how-we-imagined-it wrong, but we-won't-all-fit-in-this-room wrong. I asked my team what happened, and the one who had booked the site told me she thought th

Whether you call it corrective , developmental , improvement , or negative , the feedback you get about something you could have done better is often hard to take. Ideally, it's meant to help you perform better in the future, but some leaders and managers (and spouses and teachers) think they're giving corrective feedback when they're actually criticizing the other person. I don't know about you, but I can feel the difference, even if I can't pinpoint exactly how it's diffe

Imagine you're a manager and it's 7:45 pm and one of your very stressed-out employees walks into your office (or calls you on Teams, or contacts you however they do) and gives you the following: I just need to say this before I forget—this reporting change that went live on Monday is completely throwing me off because the instructions keep shifting, and I’m getting Slack messages saying one thing while the spreadsheet says another, and then I’m being told it’s urgent and that

The new year often brings in change, sometimes new change on top of the existing boatloads of old change. And it's all well and good - we know change is a constant - but leading change, especially one you're not wild about, is a challenge I see many leaders struggle with. To lead a change successfully, you have to be a change agent. And being a change agent means more than just changing yourself -- it means actively guiding others through it, whether they report to you or n

How many times have you delivered something - an email, a report, a simple task that someone offhandedly asked you to do on the way to the bathroom - and not quite gotten it right? Recently, I was working with a colleague who asked me to come up with a different way to present some concepts to our client, and I took that to mean he wanted a visual. I went to Canva and put together a couple of options for attractive visuals and 45 minutes later, when I was done, I learned th

The other day, I did some momming worthy of the Golden Globe for Best Parenting in a Comedy Series. My daughter had done something kind of stupid and impulsive and was mortified by her own behavior. My husband and I agreed that punishing her for what she did would just compound her embarrassment and shame, and so we decided to help her process her feelings instead. (And, of course, there was no screen time.) In that moment of parenting, I was intensely focused on the prese

Many moons ago, I was leading a learning and development team that was part of HR. Our jobs were to get up in front of a room full of skeptical people and share leadership, communication, or interpersonal skills, and so, in my mind, we had to look the part. For as long as I had led them, my team had dressed fairly conservatively (for our industry, at least), and it was never an issue. And then one day, one of my trainers came in wearing something that looked to me like a ba

On a recent business trip, I binge-watched season five of Scandal . I'm not wild about all the acting and the plot twists and turns so much I have whiplash, but the thing that struck me over and over again in the series is how nobody is held accountable for their actions . (Well, that is, unless they get shot. Then there's some accountability.) I won't ruin the plot, but there is a threat that the president will be impeached for doing something bad (that we all know he di

Before diving into this post, ask yourself: Where do you need to be more influential? Is it at work, with your manager, stakeholders, or direct reports? Is it at home, with your spouse, partner, or kids? Or is it in your community, with your friends, neighbors, or fellow members of an organization? No matter where you need to be influential, it's important to know who you're trying to influence and what matters to them . You, like my father, may get all jazzed up about

I've been working with several leadership teams recently who are struggling with all kinds of challenges, but the number one problem I've...

I work with a fabulous organization called Wildfire Strategies , and our fearless leader, Steve Salee , has written an article that has...

I was running some leadership training recently when a senior leader told me his greatest strength was that he ran his business like a...

If you're anything like two of my favorite people in the world, you may be stymied by a confident, emotional, successful person needing a...

In his oldie-but-goodie 1995 book ‘Supermotivation’ , author Dean Spitzer describes 8 desires which drive our inner motivation. While...

I spent a lot of last year calling my insurance company about a large sum of money they owed me. And every time I called them, the...

Tip number eight of eight - use a predictable template when giving feedback. I've learned and taught a lot about feedback over the...

Tip number seven (of the eight ideas I originally shared ) is to prep your feedback before you give it. Now you might be saying, "Kate,...

Tip number six (out of the eight I originally outlined ) is that to make feedback useful, it has to be delivered while there's still time...