A long time ago, I worked at a law firm as a technology trainer and I shared an office with the lovely gentleman who answered the Help Desk phone line. (No, he didn't just tell people to try turning it off and on again .) We were both in service roles and also happened to be two friendly people, so our coworkers often came to us when they had problems. They had a lot of problems. And after a while, it started to feel like our office was where you went when you wanted someon

One thing I've always struggled with is borrowing trouble. Making mountains out of molehills. Playing the end of the act before the curtain even rises. I look for every way something could go wrong, every way I could mess something up, and then obsess about it... until it actually happens. Not because it was inevitable, but because I made it inevitable. I'm a bit of a Girl Scout; I like to be prepared for every possible outcome. In my purse at (almost) all times there a

"I'm just too busy." "I can't get things done because my schedule is jam-packed from morning to night." "I don't have time to make change." Want to believe these things about yourself? Or would you like to find out if you have time to make some changes? A while back, I discovered that I have a lot of time tucked away inside a day. "So trust me," I say. "Believe me!" (And then hundreds of very busy people tune me out because I tell them to rely on my experience instead of thei