The first question I always ask when someone comes to me asking for training is, " does this situation require training, or are there better ways to solve the problem? " Sometimes what's needed is feedback, sometimes it's consequences. Sometimes it's coaching, and sometimes it's mentoring. There are lots of ways to address problematic performance, and training is only one of them. But how do you know what to use when? Let's look at a few examples, and I'll show you what I