Imagine you're a manager and it's 7:45 pm and one of your very stressed-out employees walks into your office (or calls you on Teams, or contacts you however they do) and gives you the following: I just need to say this before I forget—this reporting change that went live on Monday is completely throwing me off because the instructions keep shifting, and I’m getting Slack messages saying one thing while the spreadsheet says another, and then I’m being told it’s urgent and that

What happens to you when you've had a rough day, you sit down to process it with another person, and that person starts jumping in with...

How often have you been a few minutes into a conversation before you even knew what it was about? Or been deep in a talk with someone,...

If you're anything like two of my favorite people in the world, you may be stymied by a confident, emotional, successful person needing a...

Good listening is key to all kinds of things -- understanding what's being asked (and what isn't), building relationships and trust, and...